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Frequently Asked Questions
Please reach us at support@diazdrive.com if you cannot find an answer to your question.
To book a car, you must create an account, be 18 years old or older in the US, 21 years old or older in the UK, 23 years old or older in Canada, have a valid driver’s license, and get approved to drive.
When you’re booking your first trip, you’ll go through a quick approval process by entering your driver’s license and some other information. In most cases, you’ll get approved immediately, and you’ll be set for all future road trips, day trips, and business trips!
Yes, multiple guests can drive the car you book, as long as they are all approved to drive.
The primary driver (whoever booked the car) can add additional drivers with no fees or additional charges. Only the primary driver can request to add drivers; hosts cannot do it for you.
We encourage you to request to add additional drivers before your trip starts, though guests in the US and Canada can request to add a driver while a trip is in progress.
To speed up the process, have your additional driver create an account and get approved to drive before you request to add them. All drivers must have a valid driver’s license and meet the age requirements for the car you’ve booked.
You can request to add drivers via the “Trips” tab in the app without additional driver charges or extra costs.
You can cancel and get a full refund up to 24 hours before your trip starts.
If you book a trip with less than 24 hours' notice, you have one hour after booking to cancel free of charge. If you cancel after the free cancellation period ends, you will be charged a small cancellation fee. In the rare event a host cancels, you’ll be notified immediately so you can book another car, or we’ll help you find one. Your refund can be temporarily held to expedite rebooking or the funds can be returned to your bank account — your choice.
Yes, many hosts offer delivery to travel hubs like airports, train stations, and hotels, or to custom delivery locations.
There are cars available at convenient locations near hundreds of airports. Skip the rental counter and have your car delivered for pickup and return at your hotel or vacation rental, or nearby location, to save time and hassle on your weekend getaway or family vacation. Some hosts offer free delivery, while others set their own delivery fee.
Many hosts offer discounted prices for weekly and monthly trips, as well as “early bird” discounts for trips booked a week or more in advance.
Get the best deals and lowest rates possible on everything from cars to SUVs by booking longer trips, at least a week in advance.* On your Account page, make sure you’ve checked the box to receive email notifications, and enable push notifications from the app in your phone settings — we’ll send you occasional promo codes, discounts, and deals!
Under the enhanced cleaning policy, hosts are required to clean and disinfect their vehicles thoroughly before every trip, so you can feel safe and comfortable behind the wheel. Hosts have access to training materials on enhanced safety measures and cleaning practices to help prevent the spread of COVID-19 or other viruses.
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